Telehealth appointments have become increasingly popular in recent years due to the convenience and accessibility they offer to patients. With the advancement of technology, virtual consultations provide an alternative option for patients who are unable to physically visit their healthcare providers.

At Crossover Health Services in Tulsa, Oklahoma, we understand the importance of providing high-quality telehealth services to our patients. Our team is committed to ensuring that each telehealth appointment is successful and meets the needs of our patients. To help you make the most out of your virtual consultation with us, we have put together this comprehensive guide for a successful telehealth appointment.

What is Telehealth?

Before we dive into the specifics of a successful telehealth appointment with Crossover Health Services, it is essential to understand what telehealth appointments are and how they work. A telehealth appointment is a virtual visit between a healthcare provider and a patient using video conferencing technology. This allows for remote consultation, diagnosis, treatment, and monitoring of patients.

Telehealth appointments can be conducted on various platforms such as Zoom, Skype, or through specific telemedicine software provided by healthcare providers. These appointments are often used for non-emergency medical issues such as routine check-ups, follow-up visits, medication management, and mental health counseling.

Benefits of Telehealth Appointments with Crossover Health Services

There are numerous benefits to opting for a telehealth appointment with Crossover Health Services. These include:

Preparing for Your Telehealth Appointment with Crossover Health Services

Before your scheduled telehealth appointment, there are a few things you can do to ensure a smooth and successful experience.

Familiarize yourself with the telehealth platform

Make sure you have a good understanding of how the telehealth platform works, including how to navigate through different features and tools. This will help you avoid any technical difficulties during your appointment.

Check Your Equipment

Make sure your device (computer, tablet, or smartphone) and internet connection are working properly. Test your microphone, camera, and speakers beforehand to avoid technical difficulties during the appointment.

Gather Relevant Information

Just like an in-person appointment, it’s important to have all relevant information readily available for your telehealth visit. This may include your medical history, current medications, recent test results, or any concerns or symptoms you want to discuss with your healthcare provider.

Find a Quiet and Private Space

Choose a quiet and private space for your telehealth appointment. This will not only help you focus but also ensure that your personal information remains confidential.

Write Down Questions

It can be easy to forget important questions or concerns during a telehealth appointment. To make the most of your time with your healthcare provider, write down any questions you have beforehand. This will help ensure that all of your concerns are addressed during the appointment.

During Your Telehealth Appointment

Here are some tips for a successful telehealth visit:

Be on Time

Treat your telehealth appointment like an in-person visit and be punctual. This shows respect for both your healthcare provider’s time and other patients who may have appointments after yours.

Dress Appropriately

While you’re not physically going to the doctor’s office, it’s still important to dress appropriately for your telehealth appointment. This will help establish a professional atmosphere and make you feel more comfortable.

Communicate Clearly

Since you won’t be in the same room as your healthcare provider, it’s crucial to communicate clearly during your telehealth appointment. Speak slowly and clearly, and don’t hesitate to ask for clarification if needed.

During a telehealth appointment, it can also be tempting to multi-task or get distracted by other things around you. However, it is essential to pay full attention to your healthcare provider and actively participate in the conversation.

Be Honest

Be honest with your healthcare provider about any symptoms or concerns you may have. They are there to help you, and withholding information could affect the accuracy of their diagnosis or treatment plan.

After Your Telehealth Appointment

After your telehealth visit, there are a few things you can do to ensure a successful follow-up process.

Follow Any Recommendations

If your healthcare provider has recommended any follow-up appointments, tests, or treatments, make sure to schedule them as soon as possible. This will help you stay on top of your health and address any potential issues in a timely manner.

Provide Feedback

Just like in-person appointments, telehealth visits can be improved with feedback. If there were any technical issues or areas for improvement during your appointment, let your healthcare provider know so they can make adjustments for future visits.

Keep Track of Your Medical Records

Be sure to keep track of all medical records from your telehealth appointments, just as you would with traditional in-person visits. This will help you have a complete and accurate medical history for future reference.

Telehealth appointments with Crossover Health Services offer a convenient, accessible, and cost-effective way to receive quality healthcare services. By following these simple steps before, during, and after your appointment, you can ensure a successful telehealth experience. Remember that open communication with your healthcare provider is key to receiving the best possible care. Book your next telehealth appointment with Crossover Health Services today and experience the convenience of virtual healthcare. So why wait? Schedule your next appointment now! We look forward to hearing from you!

image of Larry Hytche, MHA, PA-C

Larry Hytche, MHA, PA-C

Larry Hychte is a skilled physician assistant who has proven his ability to lead teams, coordinate schedules, and represent healthcare professionals on various committees, fostering a collaborative and productive work environment. He has strong interpersonal and communication skills and is effective at facilitating information exchange in healthcare settings. He is dependable and committed to consistently delivering high-quality patient care. He holds his
Master’s in Healthcare Administration from OSU, and his Master’s in Physician Assistant Studies. In his spare time, Larry enjoys playing and watching sports, traveling, and is currently working on building a new community center for the town of Tallahassee.

Holly Bennett, ARPN, CNP

Holly Bennett is a distinguished Family Nurse Practitioner (FNP) and Director of Quality with 19 years of nursing experience. She graduated with a BSN from Samford University and an MSN as an FNP from Old Dominion University. Credentialed by AANP and licensed in Oklahoma, Holly holds Basic Life Support and Advanced Cardiac Life Support certifications. As the Director of Quality, Holly oversees patient safety initiatives and manages software adherence to regulatory standards. Her unique combination of clinical expertise, administrative skills, and commitment to quality and compliance positions her as a valuable healthcare leader. With extensive experience as a Primary Care Practitioner for diverse populations, Holly volunteered as a nurse on medical mission trips, free clinics, and mobile missions to underserved regions. Currently pursuing a Graduate Certificate in Population Health, she remains committed to enhancing her understanding of social and environmental determinants of health.

image of Dr. Glenna Wong-Johnson, MD

Dr. Glenna Wong -Johnson, MD

Dr. Glenna Johnson is a board-certified family medicine physician who has served as a staff physician at Crossover Health Services since 2022. Originally from Maryland, Dr. Johnson graduated in 2019 from Penn State College of Medicine in Hershey, Pennsylvania. She completed a family medicine residency with the “In His Image” Family Medicine Residency Program” in Tulsa, Oklahoma, in 2022. Her interests in medicine include preventative health and community health. She has enjoyed being a part of the North Tulsa community, where she lives with her husband and their daughter. In her free time, she enjoys reading, going on nature walks, and spending time with friends & family.

image of Natalie Schaffer, DO

Dr. Natalie Schaller, DO

Dr. Natalie Schaller has served as Chief Medical Officer of Crossover Health Services since August 2023. She earned her undergraduate degree from Minnesota State University, Mankato, double-majoring in Spanish and Human Biology. Following undergrad, Dr. Schaller attended Kansas City University for medical school and was awarded the National Health Service Corps Scholarship. After completing her Family Medicine residency in Tulsa, Oklahoma, she started as Medical Director of the FQHC in Iowa in 2013. Along with her educational background, Dr. Schaller brings ten years of experience as a Medical Director for a Federally Qualified Health Center (FQHC) in Storm Lake, Iowa, and a passion for serving diverse, under-resourced communities. In this role, she oversaw daily clinic operations, supervised and trained staff, implemented policies and procedures, and participated in inpatient coverage. She exercised creative problem-solving during COVID-19, creating an outpatient clinic for diagnosing and treating cases. Dr. Schaller was awarded ‘Provider of the Year’ among Iowa’s FQHCs in 2022. Proficient in Spanish, she has participated in multiple medical relief trips overseas to Ukraine, Afghanistan, Malawi, Kenya, and Nepal. She also volunteered for ten years with a non-profit empowering marginalized youth in Storm Lake, showcasing her dedication to health and wellness in children. Dr. Schaller blends her FQHC and volunteer experience to bring healing and restoration to the local community of Tulsa.

image of Dr. J. Tyler Whitaker, DO

Dr. Tyler Whitaker, DO

Dr. J. Tyler Whitaker is a board-certified family medicine physician currently serving as the Chief Executive Officer of Crossover Health Services in Tulsa, Oklahoma – a position he has held since 2023. Dr. Whitaker earned his Doctor of Osteopathic Medicine degree from the Oklahoma State University College of Osteopathic Medicine in 2012. In 2015, he completed his internship and residency, serving as Chief Resident, at In His Image Family Medicine Residency at St. John Medical Center in Tulsa.  Dr. Whitaker has remained a part of the St. John staff, serving  as a hospitalist caring for inpatients, both there, and at Tulsa’s Hillcrest Medical Center. Passionate about individual and community health and dedicated to domestic and global health outreach, Dr. Whitaker has volunteered on medical missions to Haiti, Iraq, Nepal, Nicaragua, and Ukraine. He and his family of five have lived and served in the community of North Tulsa since 2012. In his free time, Dr. Whitaker enjoys doing anything with sports and outdoor activities.

A Comprehensive Guide To a Successful Telehealth Appointment

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